Frequently Asked Questions

At Metamorphic Moons, we carry a wide variety of Crystals, Minerals, Elemental Specimens, Jewelry, Incense, Decor, Accessories, and More!

All of our stock is consciously souced. We do our very best to connect directly with our partnered miners, small wholesellers, and craftsman in order to cut out middlemen. We are always educating ourselves about the practices in place and try to monitor each stage of production, from the earth, up until it reaches your door. Unfortunately, since we am not able to physically be part of every step of the process, we cannot 100% guarantee that everything we source is ethical. We are doing our part, in ensuring that miners, and craftsmen alike earn a living wage, have access to proper PPE, and are of working age.

Our inventory is always changing, but we always have items available on our website. We have more products and variety in stock, than what is listed on our site. We host regular sales on platforms like Instagram, and Whatnot, that showcase a different selection of stock. If you are interested in a specific item, thats not listed on the site, feel free to join one of our live sales, and ask about our current stock.

All orders that are received are shipped through USPS, and you will receive a tracking number. You can enter this number on the USPS website, to see up to date information about your package, the estimated delivery date, and any unexpected delays that may occur.

All orders within the USA are packed, and shipped within 1-3 business days. (Unless otherwise stated) Please allow an additional 1-3 days for tracking to update. It may take up to 15 days for a package to be delivered. Tracking will be available either via text, email, or Paypal. If you placed an order, and did not receive your tracking information, within 10 days, please contact us via email.

We source our products from all over the world, depending on what materials we are interested in bringing into the shop. We work with countless independant miners, craftsman, and families, in order to cary the wide selection of stock. Places we sourse from include, but are not limitted to Brazil, India, Columbia, Mexico, Africa, Madagascar, Peru, Morocco. and the USA.

We do our very best to process and ship orders as quickly as possible. Our current processing time is 1-3 business days, but can be subject to change, based on the volume of orders. Follow us on our social media accounts, for up to date info!

Crystals generally don't require large amounts of care, but you can follow simple steps in order to protect the quality of your gems. Keep out of prolonged sunlight, the sun can cause fading within crystals. If your crystals get dusty, or need an energy refresh, you can give them a gentle rinse in water, as long as they aren't a porous stone. You may alternatively use a soft cloth or toothbrush, to gentle remove any unwanted dust.

To cleanse your crystals, there are a few methods that include Incense, Sunlight/Moonlight, Sound bowls, Water, or Salt.

Please contact us immediately if you made an error, so we can make it right. Send us an email at info@metamorphicmoons.store and someone on our team will be able to assist you. Please send us a detailed email, about your issue, inluding your order number.

Yes! We carry a large stock, and have regular sales, on other platforms, like Instagram, and Whatnot. Be sure to follow us to keep up to date on items for sale.

You can track your order in your account dashboard, and see any up to date information about orders, and order history.